Privacy Policy

1. Our zero-cookie, zero-tracker design

This website does not set cookies and does not use analytics scripts, advertising pixels, session-replay tools, fingerprinting, or any other third-party tracking technology. Fonts, images, and videos are served from our own domain, so your browser does not contact Google or any other third party when you visit.

Your language choice (English or Spanish) is kept only in your browser’s memory while the page is open. It is not stored in a cookie or in local storage and is never sent to us. On your first visit we read your browser’s preferred language locally to choose a default.

Because we use no cookies or trackers, we do not display a cookie banner. If this ever changes, we will update this policy and ask for your consent before any non-essential technology is used.

2. Information we collect

The contact form asks for four things: your name, your business name, your phone number, and what you need. That is the only personal information this site collects. It is stored in the form submissions of our hosting provider (Netlify) with the date and time you sent it, and it reaches our email inbox. We use it to reply to you and to prepare a quote. We do not add you to a mailing list, and we do not sell or share it.

We keep a submission for as long as it takes to answer you and keep a record of the job, and no longer. Ask us to delete it at serma.support@gmail.com and we delete it, unless the law requires us to keep it.

There are no sign-ups, accounts, chat widgets, or analytics. The interactive dashboard, simulator, and calculator run entirely in your browser; nothing you do with them is sent to us.

Like every website, our hosting provider automatically processes basic technical data needed to deliver and secure the site (such as IP address, browser type, and request time in server logs). We do not use this data to identify, track, or profile visitors.

3. When you contact us

If you choose to email or call us — for example, to book a demo — we receive the information you decide to share, such as your name, email address, phone number, business name, and message. We use it only to reply, schedule and deliver your demo, and provide services you request. Please do not send sensitive information (such as payment card or health details) by email.

4. Text messages

We do not send marketing text messages from this website and do not collect phone numbers here. If we ever ask for your consent to receive texts, we will tell you how often we will message you, that message and data rates may apply, and that you can reply STOP to opt out — and mobile opt-in information will never be shared with third parties for their marketing.

5. We do not sell or share your data

We do not sell, rent, or trade personal information, and we do not “share” it for cross-context behavioral advertising, as those terms are defined under the California Consumer Privacy Act (as amended by the CPRA) and similar state laws. We have not done so in the preceding 12 months.

6. Service providers

We use a limited number of service providers to operate our business — for example, website hosting, email, and phone service. They process personal information only on our instructions, under contract, and may not use it for their own purposes.

7. Data retention

We keep emails and call notes only as long as needed to respond to you and provide our services, and then delete them, unless the law requires us to keep them longer.

8. Security

We protect this website with encryption in transit (HTTPS), a strict Content Security Policy that blocks third-party scripts, and access controls. No method of transmission or storage is completely secure, but we work to protect your information and will notify you of a breach where the law requires.

9. Your privacy rights

Depending on where you live (including California, Colorado, Connecticut, Texas, Virginia, and other U.S. states), you may have the right to know what personal information we hold about you, to access or receive a copy of it, to correct it, to delete it, and to opt out of its sale, sharing, or use for targeted advertising (which we do not do). We honor Global Privacy Control browser signals.

To exercise a right, email serma.support@gmail.com. We will verify your request and respond within the time required by law. You may use an authorized agent. We will not discriminate against you for exercising any privacy right.

10. Children

This website is intended for business owners and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has sent us information, contact us and we will delete it.

11. Websites and dashboards we build for clients

This policy covers the SermaWebDesign website only. Websites, dashboards, and messaging programs we build for our clients are operated by those businesses under their own privacy policies; when we process data for them, we act as their service provider.

12. Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it was last revised. Material changes will be highlighted on this page.

13. Contact us

Questions or requests: serma.support@gmail.com.